FREQUENTLY ASKED QUESTIONS
CAN I TRUST THE QUALITY OF YOUR PRODUCTS ?
We have strong relationships with all our customers worldwide and proudly announce to have a 95% satisfaction rate. We share manufacture factories with big name apparel brands, which ensures the quality of our products.
HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately we are unable to make modifications to orders once they have been placed. Due to our efforts to ensure that your receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you put an invalid or wrong address, your order will ship out to that address and be returned to our warehouse. A new shipment will have to be generated and additional shipping charges will apply.
WHY WAS MY ORDER CANCELLED?
We were unable to verify the billing information that was entered on the order. If the Billing Address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If you order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
No, at this time we do not offer price adjustments.
WHAT PAYMENT METHODS TO YOU SUPPORT?
We accept support PayPal, American Express, Visa and Master Card.
HOW LONG DOES THE DELIVERY PROCESS TAKE?
Please allow between 10-15 days for your order to arrive. If more than 15 days have passed, we kindly ask you to send us an email at firstname.lastname@example.org to review the status of your order.
DO YOU OFFER REFUNDS?
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate this process, we kindly ask you to contact us via Livechat or email at email@example.com
DO YOU OFFER FREE SHIPPING?
Absolutely, we offer free shipping worldwide at a minimum order value of 79.99€ .